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Payments & Shipping

Payment

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

What payment means do you accept?

We accept Paypal and Credit Cards. Paypal is our payment processor for all online transactions. With it you can pay from your paypal balance, bank account, or major credit card. All payment transactions are encrypted and use SSL security for your safety.

accept payment

Our Company Paypal account: order@battery-depot.com.au

Different Price Payment

Payment Process Examples

To ensure a safe and secure payment environment, we use Paypal as our payment gateway.

  1. We strongly recommend you to pay us by your PayPal Account directly.
  2. You can use Paypal to pay us by Credit Card, detailed instructions are shown in the pictures below (extracts from the PayPal website).

checkout

Shipping

You orders are local delivery
shippin address

We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 24 hours excluding weekends and holidays.

Most of the items we carry are in stock and will be shipped on the same day you place your order excluding weekends and holidays.

The standard shipping method is Australia POST or Others. Your order will be delivered to the shipping address within 2 to 15 business days after being shipped out . If you need other more fast delivery modes, such as DHL, Australia POST, Please email us The shipping fee will be added based on weight and size of the goods.

Shipping Rates

Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.

Schipping To AnyWhere of Australia or NZ

Delivery MethodsDelivery ChargeDelivery Days
  Registered Delivery   AU $9.97/order   2-15 Business Days

Note: Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Normally, the Australia Post or othier post company takes 2 to 15 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.


FAQs

When is my credit card charged?

Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.

What do you consider my billing address?

Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Can I cancel an order?

Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

Are credit card transactions safe?

Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

Do you charge sales tax?

All the Tax has been included in your battery price. we won't charge any sale tax.

Can I come to your locations to pick up an item?

Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

What will I be charged for shipping?

Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.

Who will deliver my orders?

Items will be shipped by Australia POST. We may use other carriers as necessary.

How long will it take for my item to reach me?

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 2-15 business days for delivery.

How do I track my shipment?

We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

What should I do if my shipment never arrives?

Please allow up to 15 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.

How do I ship items to a different address?

During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.

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